Providing Quality Service

Training

 

 Free Training Sample—Service 101

This free training app for iOS and Android devices uses learning material from emerit's full online course "Providing Quality Service/Professionalism". The app includes the following three sample lessons: Ensuring Customer Satisfaction; Responding to Customer Concerns; and Dealing with Challenging Situations.

Android app on Google Play
 

Frontline employees are the face of every tourism and hospitality business, and the service they provide to guests can be the difference between good or great customer experiences. Their performance may determine whether a guest will return and pass on positive reviews and referrals to others, or leave disappointed and generate bad publicity for your business.

Designed for training frontline tourism and hospitality employees, the online learning course Providing Quality Service/Professionalism and the Welcoming International Visitors factsheets are perfect training for new hires and is a great refresher for experienced frontline staff.

The Providing Quality Service/Professionalism module includes exercises and review questions and covers 18 customer service related skills, including:

  • Communicating Clearly
  • Responding to Customer Concerns
  • Dealing with Challenging Situations
  • Complying with legislation
  • Working with Others

Make sure that your business makes a great first impression and exceeds guests’ expectations by training frontline staff to deliver exceptional and professional customer service to all guests. Get started today with the Quality Service resources below.

 

Emerit Training – Testimonials

"I've had a lot of experience in the kitchen, but very little in management. I found myself with a team of employees to supervise, orders to make, and menus to develop. The training came just in time. The program was a big help to me and made it a lot easier for me to fit into my new position."

— Éric Martel, Food Services Supervisor, Mess de la Citadelle in Québec

"I think we've proven without a doubt that the investment in training and in particular in emerit training is definitely recognized in a positive way in the bottom line of our business."

— Sheila Kelly-Blackmore, general Manager, St. Jude Hotel

"You're going to wind up with folks who know what they're doing, who understand why they're there and who want to work and who want to do a good job and essentially who have been empowered and given the tools and given the training to go out and do their jobs really, really well."

— Rob Campbell, Division Manager, Athabasca Catering

"Things have changed a lot over the past few years. Competition has gotten fiercer. You need dedicated and innovative employees to succeed in meeting the needs of an increasingly demanding clientele. By training our employees and listening to them, we develop a feeling of belonging that results in a decreased turnover rate and increased productivity."

— Caroline Milot, Director of Operations, Hôtel et Suites Le Dauphin

 

Providing Quality Service — Products Available