Free Training Sample—Service 101
This free training app for iOS and Android devices uses learning material from emerit
's full online course "Providing Quality Service/Professionalism". The app includes the following three sample lessons: Ensuring Customer Satisfaction; Responding to Customer Concerns; and Dealing with Challenging Situations.
Frontline employees are the face of every tourism and hospitality business, and the service they provide to guests can be the difference between good or great customer experiences. Their performance may determine whether a guest will return and pass on positive reviews and referrals to others, or leave disappointed and generate bad publicity for your business.
Designed for training frontline tourism and hospitality employees, the online learning course Providing Quality Service/Professionalism and the Welcoming International Visitors factsheets are perfect training for new hires and is a great refresher for experienced frontline staff.
The Providing Quality Service/Professionalism module includes exercises and review questions and covers 18 customer service related skills, including:
- Communicating Clearly
- Responding to Customer Concerns
- Dealing with Challenging Situations
- Complying with legislation
- Working with Others
Make sure that your business makes a great first impression and exceeds guests’ expectations by training frontline staff to deliver exceptional and professional customer service to all guests. Get started today with the Quality Service resources below.