Small Business Owner Operator


Determine if you have all the skills and knowledge to run a successful tourism business.

A successful owner of a small business in the tourism sector performs a wide range of responsibilities, from business planning and operations to finance and accounting to human resource management to marketing and sales. To busy overworked small business owners, emerit offers a helpful guide that contains practical checklists for various tasks of the daily business operations that business owners can use to decrease project management time and maximize efficiency. The guide is in the form of the National Occupational Standards.

The emerit Small Business Owner/Operator National Occupational Standards:

  • Include the current skills, knowledge and attitudes necessary to be a marketable, exemplary professional Small Business Owner/Operator
  • Are known as the most recognized by industry professionals across Canada
  • Represent the collective expertise of business owners and industry leaders across the country
  • Function as the building blocks and serve as the foundation for on-the-job training

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emerit training has been used by the following clients:

"I've had a lot of experience in the kitchen, but very little in management. I found myself with a team of employees to supervise, orders to make, and menus to develop. The training came just in time. The program was a big help to me and made it a lot easier for me to fit into my new position."

— Éric Martel, Food Services Supervisor, Mess de la Citadelle in Québec

"I think we've proven without a doubt that the investment in training and in particular in emerit training is definitely recognized in a positive way in the bottom line of our business."

— Sheila Kelly-Blackmore, general Manager, St. Jude Hotel

"You're going to wind up with folks who know what they're doing, who understand why they're there and who want to work and who want to do a good job and essentially who have been empowered and given the tools and given the training to go out and do their jobs really, really well."

— Rob Campbell, Division Manager, Athabasca Catering

"Things have changed a lot over the past few years. Competition has gotten fiercer. You need dedicated and innovative employees to succeed in meeting the needs of an increasingly demanding clientele. By training our employees and listening to them, we develop a feeling of belonging that results in a decreased turnover rate and increased productivity."

— Caroline Milot, Director of Operations, Hôtel et Suites Le Dauphin


Small Business Owner Operator — Products Available