Tour Operator


Use your vast tourism experience, natural leadership abilities and track record of successful service experience to advance your career!

emerit Tour Operator training will help you on your way to planning and managing your business – from developing the perfect marketing mix to recruiting and hiring the best staff. You will also become skilled at selling tourism products directly to the end consumer and to travel agents. Maximize revenue, improve employee productivity and build a stellar reputation as a world-class tourism operator.

The emerit Tour Operator National Occupational Standards:

  • Represent the collective expertise of Tour Operators and industry leaders across Canada
  • Contain valuable information, such as key terms glossary, sample sheet for establishing a selling price, how to develop a budget and more
  • Identify the essential skills you need to run a successful tourism business
  • Outline the key steps involved in creating a business plan

To get started, select the National Occupational Standards below.


emerit training has been used by the following clients:

"I've had a lot of experience in the kitchen, but very little in management. I found myself with a team of employees to supervise, orders to make, and menus to develop. The training came just in time. The program was a big help to me and made it a lot easier for me to fit into my new position."

— Éric Martel, Food Services Supervisor, Mess de la Citadelle in Québec

"I think we've proven without a doubt that the investment in training and in particular in emerit training is definitely recognized in a positive way in the bottom line of our business."

— Sheila Kelly-Blackmore, general Manager, St. Jude Hotel

"You're going to wind up with folks who know what they're doing, who understand why they're there and who want to work and who want to do a good job and essentially who have been empowered and given the tools and given the training to go out and do their jobs really, really well."

— Rob Campbell, Division Manager, Athabasca Catering

"Things have changed a lot over the past few years. Competition has gotten fiercer. You need dedicated and innovative employees to succeed in meeting the needs of an increasingly demanding clientele. By training our employees and listening to them, we develop a feeling of belonging that results in a decreased turnover rate and increased productivity."

— Caroline Milot, Director of Operations, Hôtel et Suites Le Dauphin


Tour Operator — Products Available