About emerit > Case Studies
Case Studies
Success Stories
This section is a collection of the experiences of emerit customers and partners that have used emerit training and certification for their professional development. In these stories our customers offer their shared lessons, best practices and personal insights to help you in developing or enhancing your own business and career strategies. Read our success stories to see how emerit can benefit you and your team!
Pilot Test of a Generic Return-on-Training-Investment Tool for the Tourism Industry at the White Point Beach Resort in Liverpool, Nova Scotia (January 2008)
In 2005-2008, the CTHRC developed a generic easy-to-use Return-on-Training-Investment (ROTI) tool for the tourism sector. The ROTI tool is a new tool in the industry. It allows business owners and operators to calculate the return on investment on employee training in dollar value. Thomas, the Tourism and Guest Services Manager at the White Point Beach Resort in Liverpool, decides to send some of his staff for training. After they are trained, he wants to find out whether this training benefited his business.
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Terrilynn Andrew’s Initiative as Tourism Supervisor at the Visitor Information Council in the Halifax Airport
Terrilynn smiles when she remembers emails and phone calls from her colleagues and other supervisors regarding emerit certification program. They seemed hesitant and intimidated about the certification program. Having completed the Tourism Supervisor certification program, Terrilynn advocates: if you have an opportunity, do it. Become certified!
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90% Employee Certification Achieved by the Pictou Lodge Resort in Nova Scotia
Since 1997, Alan Bossé has been the general manager of the Pictou Lodge Resort in Pictou, Nova Scotia. He found the Pictou Lodge resort while sightseeing with his family. His employee turnover rate averages 8% per year. Out of 27 certifiable positions at the resort, 24 employees working in these positions are certified. Alan is convinced that the main reason for which the resort has been so successful is the emerit certification program.
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Volunteerism and emerit Professional Certification in Sports Management at the Manitoba Aboriginal Sport and Recreation Council
The Manitoba Aboriginal Sport and Recreation Council is a provincial organization with a wide range of programs, including leadership development (e.g., coaching and officiating), education and training, organized sports, and event management. Its mission is to improve the quality of life for the Aboriginal people of Manitoba. The Council’s Executive Director, Norman Ettawacappo, has become emerit certified as a special event manager to be able to promote and encourage volunteerism more efficiently.
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Attracting the Right Staff to Seasonal Attractions at the Asessippi Ski Area & Winter Park, Manitoba
Finding the right staff for any business can be a challenge but when your business is seasonal and a bit off the beaten track, it can be even harder. The Asessippi Ski Area & Winter Park has become a popular ski and snowboarding destination since it opened in 2000. The biggest challenge, however, has been staffing.
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Turning Star Hotel Employees into Effective Managers at the Fairmont Winnipeg
It is one thing to identify and encourage star employees. It is another to support, train, and move them in the right direction to be effective managers. At the Fairmont Winnipeg, developing their leaders of tomorrow is part of a formal strategy to help the hotel succeed in a competitive market.
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emerit Certified Event Coordinator – Making the Difference for the Multiple Sclerosis Society in Dauphin, Manitoba
Many non-profit organizations rely on the skills of their special events coordinators to run successful fundraising events. When an organization has a national reputation but happens to be a small, regional chapter with limited resources, those skills become even more essential. The Multiple Sclerosis Society (MS) in Dauphin is a case in point. It has the additional challenge of representing an extremely large geographic region with a small population base. Event management is priority for this organization. emerit certification programs were instrumental in helping them achieve their objectives.
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Finding Ways to Motivate and Retain Staff at Place Louis Riel in Winnipeg
The Place Louis Riel All Suite Hotel is an emerit-certified property as well as a MANITOBA BEST Company. The hotel enjoys a very low employee turnover rate. The main reason for this is a smart human resource management strategy.
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Mentoring Programs for Succession Planning at the Manitoba Lotteries Corporation
At the Manitoba Lotteries Corporation (MLC), a mentoring program was established in 2002 to help the Corporation in its succession planning and competency development.
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Innovation in Encouraging Unique Partnerships at the Royal Canadian Mint in Winnipeg
The Royal Canadian Mint stands as a welcoming focal point at Winnipeg’s eastern entrance. People from around the world include the Mint on their itinerary when visiting the area. But local dwellers perceive the Mint just as a manufacturing facility. Determined to change this perception, the Mint’s Supervisor of Tourism Marketing & Sales devised an innovative partnership strategy.
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Attracting and Retaining Staff in at the Kikiwak Inn in Northern Manitoba
The 60-room Kikiwak Inn in Opaskwayak Cree Nation is the only 3 ½ star Canada Select hotel in northern Manitoba. It continues to be successful for a number of reasons, one being its ability to attract superior staff. Part of its success is the fact that the Inn is an emerit-certified property as well as a MANITOBA BEST property.
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Training as Part of a Daily Approach to Business at Frontiers North Adventures in Winnipeg
A wildlife viewing tour organization, Frontiers North has grown from having only one staff member when it opened in 1987 to the 12 fulltime and 35 term positions it has today. Staff training is an important part of the company. Much of what it does is very detailed and specific to its company procedures and booking program. All staff are required to take travel agent courses at a local college or enroll in a professional certification program. The results have proven to be highly effective.
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Attracting and Motivating Volunteers for “Doors Open Winnipeg”
“Doors Open Winnipeg” has had two successful runs, giving locals and visitors a chance to see inside some of the unique buildings in the city. One of the stops in the annual event is the Vaughan Street Jail, a historic building built in 1881. Like most of the other venues open during the two-day event, the Vaughan Street Jail tours rely on volunteers.
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Interviewing for Customer Service Attitude at Delta Winnipeg
Since the year 2000, Delta Winnipeg has implemented an interview process to help find new employees with the right customer service attitude. The interview, however, is only the start of the systematic approach by the hotel to hire, train, and retain quality employees.
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