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Testimonials

Certification Experiences from the Frontline

There are many good business reasons to participate in the emerit certification program. The program creates consistency among staff, provides cost-effective workplace training and creates a positive and professional workplace.

In addition to these excellent reasons is an equally compelling one - employee confidence and pride. The following testimonials are from employees who, having completed the emerit certification process, attested to increased knowledge confidence, professionalism and as a result – increased job satisfaction

Career Advancement

“This certification has helped to open doors to me that were previously unavailable. I now have the training to be seriously considered for more rewarding positions in my field. Thank you so much!”

Malinda Schenker, TCP
emerit-Certified Food & Beverage Server

"I had a great experience in the whole certification process. I learned a lot in the information you provided after I got evaluated. I feel more confident and professional in my career and I know that it will also help me in my future advancement. Thank you."

Anna Kit-Nga Yu, TCP
emerit-Certified Housekeeping/Room Attendant

Personal and Professional Development

“The industry evaluation was very much appreciated. It’s hard to find someone who will be constructively critical of your service and tell you about it. I now know where some of my weaknesses lie and have something to work on, thanks.”

Roald Strand, TCP
emerit-Certified Food & Beverage Server

“The process for national emerit certification was very professional and well structured. This is a positive, great step in my professional development. I highly recommend national certification for people wanting to take their career in the tourism industry to the next level.”

Heather Kjarsgaard, TCP
emerit-Certified Tourism Visitor Information Counsellor

“Completing the emerit Professional Certification has provided me with the knowledge of industry standards and information that have already enabled me to create events that are just that little bit better than before.

The emerit program is perfect for those who may not be able to travel easily to take exams. It was really great to have my Executive Director be a part of the process as well. It helped her to understand the program and what I was doing – as well as how it will benefit our organization.”

Shirley Stewart, TCP
Event Coordinator

Pride and Confidence

“Certification has given me the information and confidence to do my job well. It has given me a sense of pride in my job and made others realize just how difficult and demanding being a food and beverage server can be.”

Jessica Yuen, TCP
emerit-Certified Food & Beverage Server

Recognition

“The entire process with help from go2 was very enjoyable and convenient, considering my work schedule. Now that I am certified I have found many industry colleagues and clients acknowledging my accreditation.”

Darren Dreger, TCP
emerit-Certified Special Events Coordinator

Participation in National Development

Janelle participated in reviewing the bartender and food and beverage server standards and certification process and Jennifer was involved with piloting the exam and recognition process for Casino Slot Attendant certification.

“When I started in this industry, my main concerns were: could I remember what our daily specials were and could I recite the right prices if asked? Well, unbeknownst to me there was a whole lot more to learn than I thought! Where to start? Every day was a jumble of new this and new that, which became very unnerving.

Then one day someone told me about industry training. Thank heavens finally everything was put into perspective. When you don’t know where to start it’s hard to begin learning, but I finally had my "tool!" Everything I needed to know, from the basics right into the specifics. After I completed my first certification, it was so easy to walk up to customers and actually feel confident and reassured about what I could bring to their experience with me. Everyday became that much more fun, and talk about things going smoothly.

Well, after a time, I figured why not try another certification. So I did, WOW! It’s hard to put into words how much someone can actually get out of this program. I was asked if I would like to help in updating the standards on the national level. What an experience. It was like refreshing my memory all over again. Meeting new people from the same industry and sharing experiences was awesome. Some asked me if all the time and effort I had put in was worthwhile to do not just one, but two certifications, my only answer was, I had nothing to lose, but I now know what I wouldn’t have had to gain. I can’t wait for my next one!”

Janelle Pietrasz, TCP
emerit-Certified Bartender and Food & Beverage Server

“I was honoured when I was asked to participate in the pilot Casino Slot Attendant certification process. It was a great opportunity to be recognized for what I try to attain everyday - outstanding customer service to our patrons. Now that I have achieved certification I realize what an incredible advantage it is to have it. It not only shows that you maintain professionalism and follow proper procedure, it will show potential employers in the future that you possess the skills needed to provide impeccable customer service to their clients. I believe that the nationally recognized certification process will benefit both employees and employers in developing further guidelines and continually improving standards of customer service within the hospitality industry as it will encourage all parties to do the best job they possibly can.”

Jennifer Springer, TCP
emerit-Certified Casino Slot Attendant

Learn about emerit Certification Programs