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Training

Transform your staff from average to high performance

Extreme temperature, pressure, and time measured on a geological time scale can slowly turn a lump of coal into a diamond. The conditions need to be near perfect—that's why diamonds are so rare in the world, while coal is abundant.

Coal was the fuel responsible for the industrial revolution, but today we live in a knowledge based society. We need people with sharp, well-trained minds and exceptional skills—we have evolved beyond coal to fuel our businesses, we need diamonds.

Pressure and time—we know that when a staff member is put under "just enough" stress, they can achieve peak performance. What happens if we can elevate the position where they begin—and then when pressure and time is applied, how far ahead will they be?

You likely have some diamonds on your team, and you may have some lumps of coal. Most employees are likely somewhere in the middle. Now, imagine if you could shift your average so it's closer to your best staff members?

Enter emerit; a skills training program designed to create high performance staff by elevating their starting skills and knowledge base. You can use it with new staff or industry veterans. Reset their knowledge and boost them—and your business—to higher performance.

More articles:

emerit is configurable like Lego, it can be customized to fit into and enhance your existing training programs...

"Skills Training" is not the same as "Brand Training". Skills can unlock hidden profits...

 

emerit training has been used by the following Corporate clients:



"The Sheraton Hotels have a very complete internal training program, and they combined their training for Housekeeping Room Attendants with that of the emerit Program. They realized the importance of this national certificate and successfully combined the two programs."

— Diane Laplante, Housekeeping Room Attendant, Le Centre Sheraton Montréal

"I think we've proven without a doubt that the investment in training and in particular in emerit Training is definitely recognized in a positive way in the bottom line of our business."

— Sheila Kelly-Blackmore, general Manager, St. Jude Hotel

"When the employer shows an interest in developing their skills and recognizes their experience, this has repercussions that go beyond work and affects their self-esteem. We all need to be recognized and the emerit Program can be part of an overall motivational strategy."

— Yvon Bélair, Human Resources manager, Fairmont Queen Elizabeth

"In the hospitality industry, training continues to be a critical component. Service remains the number one element that guests are looking for and expect. The emerit program is recognized globally as being leading edge and second to none."

— Tony Pollard, President, Hotel Association of Canada

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Testimonials

"I think we've proven without a doubt that the investment in training and in particular in emerit training is definitely recognized in a positive way in the bottom line of our business."

- Sheila Kelly-Blackmore, General Manager, St. Jude Hotel

"Things have changed a lot over the past few years. Competition has gotten fiercer. You need dedicated and innovative employees to succeed in meeting the needs of an increasingly demanding clientele. By training our employees and listening to them, we develop a feeling of belonging that results in a decreased turnover rate and increased productivity."

- Caroline Milot, Director of Operations, Hôtel et Suites Le Dauphin

"You're going to wind up with folks who know what they're doing, who understand why they're there and who want to work and who want to do a good job and essentially who have been empowered and given the tools and given the training to go out and do their jobs really, really well."

- Rob Campbell, Division Manager, Athabasca Catering