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Training

Canadian-made training programs await you at the Arrival gate

Tourists visiting Canada will most likely interact with our frontline service staff in accommodations, hospitality, and entertainment venues. Many of these tourism professionals have been trained through emerit. Canadians have a reputation for pleasantness, but being nice is not enough. These personality traits must be complimented by skills gleaned from exceptional training programs. Tourism employees are highly trained by the businesses they work for, colleges and continuing education institutions, and private organizations and associations.

One such organization is the Canadian Tourism Human Resource Council (CTHRC), where the emerit training products are researched, designed, and tested. CTHRC works hand-in-hand with industry, small businesses, education institutions, and large corporate enterprises, to develop the emerit line of skill training programs.

It has only been five years since we received our first order from an international customer. They purchased a dozen emerit workbooks. Since then, we have worked with international education institutions and businesses that use emerit to train their own students and staff.
emerit fits seamlessly into any tourism training program. It can be used on its own, or integrated  directly into existing training programs.

View a list of countries currently using emerit training products...

"Skill Training" is not the same as "Brand Training". Which are you good at?

 

emerit training has been used by the following International clients:



"Each and every one of my fellow emerit certified professionals should be proud of their certification—they've strengthened Canada's position as a world class tourism destination."

— Lori MacKinnon, Sales Manager for Travel Trade, Rodd Hotels & Resorts

"The emerit Certification Program helped me progress much more quickly than I would have been able to normally. I compare it to a time machine. The training lets you save a lot of time by giving you an overall view of all aspects of the food and beverage industry. The program gave me the tools that make me a good kitchen administrator."

— Éric Martel, Food Services Supervisor, Mess de la Citadelle in Québec

"Flexibility is really important with emerit and I think that that's one of the great things with the online training is that you have the ability to do it when you have the ability and the time to do it."

— Tracey Verishine, Interpretation & Outreach Officer, Parks Canada

"At first I thought I would find it difficult because English is my second language however, when I got the training manual and the workbook, it's plain and simple English, straightforward, I didn't find any difficulty."

— José Cruzel Lacao, Hospitality Trainer

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Testimonials

"I think we've proven without a doubt that the investment in training and in particular in emerit training is definitely recognized in a positive way in the bottom line of our business."

- Sheila Kelly-Blackmore, General Manager, St. Jude Hotel

"Things have changed a lot over the past few years. Competition has gotten fiercer. You need dedicated and innovative employees to succeed in meeting the needs of an increasingly demanding clientele. By training our employees and listening to them, we develop a feeling of belonging that results in a decreased turnover rate and increased productivity."

- Caroline Milot, Director of Operations, Hôtel et Suites Le Dauphin

"You're going to wind up with folks who know what they're doing, who understand why they're there and who want to work and who want to do a good job and essentially who have been empowered and given the tools and given the training to go out and do their jobs really, really well."

- Rob Campbell, Division Manager, Athabasca Catering