Front Desk Agent

As a guest’s initial point of contact, you create that positive first impression that will set the tone for their stay.

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emerit-trained Front Desk Agents possess a wealth of knowledge regarding their property and the attractions surrounding it, so they can answer questions and make helpful recommendations. emerit training will build your credibility as a professional and give you the power to win a guest’s loyalty, and confidently handle all front-end operations.

With emerit Front Desk Agent training, Front Desk Agents can study the following modules:

  • Interpersonal Skills
  • Guest Services
  • Reservations & Sales
  • Arrivals & Departures
  • Departmental Operations
  • Safety & Security

Whatever your goals, emerit allows you to pick and choose the training options and resources that work for you!

Front Desk Agent Training Products:

emerit Front Desk Agent National Occupational Standards

  • Represent the collective expertise of Front Desk Agents and industry leaders across Canada.
  • Cover information related to the training modules, making it the perfect learning supplement!
  • Prepare you for handling any guest situation as a confident, skilled customer service professional.

emerit Front Desk Agent Workbook

Become a master of customer service with the Front Desk Agent self-study workbook! It covers all of the knowledge you need to deliver the ultimate guest experience, while learning an abundance of other critical skills that will help you advance your career.

emerit Online Learning    

Enhance your learning experience with emerit Front Desk Agent online training. This option is perfect for those who want a self-directed, flexible training solution. The easy-to-use modules include: interactive dialogue and transcripts that help you develop knowledge of in-room features, make reservations, accommodate walk-ins, and much more!

emerit Front Desk Agent Trainer’s Guide

With the emerit Front Desk Agent Trainer’s Guide you can deliver effective, current, in-house training. Perfect for both one-on-one and group settings, this guide provides everything you need to deliver training that fits any learning style. You will notice the difference as your Front Desk Agents bring back loyal customers, develop new business, and generate positive word of mouth for your establishment. The guide is available online only.

Professional Certification:

Be recognized nationally as an exemplary Front Desk Agent with the Tourism Certified Professional (TCP) credential, and be counted amongst the elite in the industry! Your path is clear: pass an industry-endorsed knowledge exam and performance evaluation, and possess the required number of hours of relevant Front Desk Agent experience. Use one of the emerit Front Desk Agent training options to prepare for certification, or challenge the process if you feel you are prepared.

Related Products:

Choose from a range of emerit Accommodation and Food & Beverage training products designed to provide memorable guest experiences and build industry-leading performance:

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