Guest Services Attendant

Working in the lobby or by the main door, you create a positive, lasting impression that sets the tone for guests’ stays!

emerit-trained Guest Services Attendants endeavour to make every guest’s stay as perfect as possible by offering information, handling luggage, making reservations and more.

emerit training will build your credibility as a professional and give you the power to win a guest’s loyalty and confidently handle all front-end operations.

With emerit Guest Services Attendants training, you can study the following modules:

Professionalism
Communication
Guest Interaction
Product Knowledge
Departmental Duties
Luggage Handling
Safety & Security

Whatever your goals, emerit allows you to pick and choose the training options and resources that work for you!

Guest Services Attendant Training Products:

emerit Guest Services Attendant National Occupational Standards

Represent the collective expertise of Guest Services Attendants and industry leaders across Canada.
Cover information related to the training modules, making it the perfect learning supplement!
Prepare you for handling any guest situation as a confident, skilled customer service professional.
Provide additional sources to learn from that can help further your accommodations career.

emerit Guest Services Attendant Workbook

This unique, self-study guide provides everything you need to become the eyes and ears of an establishment! The usefulness of this guide extends far beyond being a Guest Services Attendant – from how to handle operations during peak tourist seasons to making guests feel right at home, you are sure to reference this guide throughout your tourism career.

emerit Guest Services Attendant Trainer’s Guide

With the emerit Guest Services Attendant Trainer’s Guide, you can deliver effective, current, in-house training. Perfect for both one-on-one and group settings, this guide provides everything you need to deliver training that fits any learning style. You will notice the difference as Guest Services Attendants bring back loyal customers, develop new business, and generate positive word of mouth for your establishment. The guide is available online only.

Professional Certification:

Be recognized nationally as an exemplary Guest Services Attendant with the Tourism Certified Professional (TCP) credential, and be counted amongst the elite in the industry! Your path is clear: pass an industry-endorsed knowledge exam and performance evaluation, and possess the required hours of relevant Guest Services Attendant experience. You have the option of using one of the above emerit Guest Services Attendant training options to prepare for certification or you can challenge the process if you feel prepared.

Related Products:

Choose from other emerit Accommodations and Food & Beverage industry training products designed to build service delivery skills and industry-leading performance: