Reservation Sales Agent

In most cases, you are the clients’ first point of contact and the face of your establishment. It is in your power to set the tone for their entire tourism experience.

With emerit training, you will have the ability to do whatever it takes to satisfy clients’ needs. emerit-trained Reservation Sales Agents encourage visitors to use more products/services, stay longer and return often.

With emerit Reservation Sales Agent training, you can study the following modules:

  • General Knowledge
  • Professionalism
  • Client Relations
  • Office Operations
  • Selling Skills
  • Monetary Transactions

Whatever your goals, emerit allows you to pick and choose the training options and resources that work for you!

Reservation Sales Agent Training Products:

emerit Reservation Sales Agent National Occupational Standards

  • Represent the collective expertise of Reservation Sales Agents and industry leaders across Canada.
  • Identify the critical role Reservation Sales Agents play in the tourism sector.
  • Act as a valuable supplement to the knowledge gained from the learning modules.

emerit Reservation Sales Agent Workbook

Learn at your own pace with this exceptional self-study workbook! You will learn the best selling techniques, how to handle every client situation and how to become an expert at front-end operations. Guests will value the personal touch they get from dealing with a professional like you.

emerit Online Learning    

emerit online learning is perfect for those looking for a flexible, self-directed training solution. The easy-to-use modules contain interactive exercises, real life scenarios and the RSA toolkit, which is full of resources, tips, tools and more to enhance your learning experience.

emerit Reservation Sales Agent Trainer’s Guide

Deliver effective in-house training with the Reservation Sales Agent Trainer’s Guide. Whether you conduct one-on-one or group training, the results are the same: your employees will deliver unparalleled customer service, generate increased business, and ensure your establishment is the destination of choice for guests during their travels. This guide is available online only.

Professional Certification:

Be recognized nationally as an exemplary Reservation Sales Agent with the Tourism Certified Professional (TCP) credential, and be counted amongst the elite in the industry! Your path is clear: pass an industry-endorsed knowledge exam and performance evaluation, and possess the required number of hours of relevant reservation sales agent experience. Use one of the emerit Reservation Sales Agent training options to prepare for certification, or challenge the process if you feel you are prepared.

Related Products:

Further your tourism career and broaden your skill set with these other emerit training products designed for front line employers:

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