Retail Sales Associate

Learn the formula for retail success!

With emerit Retail Sales Associate training, you will learn the secrets to successful store operations, how to provide unparalleled service experiences and develop the confidence to handle any customer situation.

emerit-trained Retail Sales Associates become experts at all aspects of retailing – from professionalism to customer service, sales, inventory, and store appearance. The results? Significant increases in sales, exceptionally satisfied and loyal customers, and a solid foundation for your retail career.

With emerit Retail Sales Associate training, you can study the following modules:

Professionalism
Provide Personalized Customer Service
Monitor Inventory
Maintain Appearance of Department/Store
Protect Company Assets

Whatever your goals, emerit allows you to pick and choose the training options and resources that work for you!

Retail Sales Associate Training Products:

emerit Retail sales associate National occupational Standards

Represent the collective expertise of Retail Sales Associates and industry leaders across Canada.
Identify how to provide professional and personalized customer service that meets customer needs and wants.
Learn how to be an effective team member to help achieve the revenue goals for your establishment.
Familiarize you with the critical elements of inventory management, maintaining store/department appearance, and protecting company assets.

emerit Retail Sales Associate Workbook

This self-directed workbook will help you raise the level of your performance and set you up with the skills and knowledge to advance your retail career! You’ll discover suggestive selling techniques, merchandising tips, and the best ways to maximize a customer’s shopping experience.

Professional Certification:

Be recognized nationally as an exemplary Retail Sales Associate with the Tourism Certified Professional (TCP) credential, and be counted amongst the elite in the industry! Your path is clear: pass an industry-endorsed knowledge exam and performance evaluation, and possess the required hours of relevant Retail Sales Associate experience. You have the option of using one of the above emerit Retail Sales Associate training options to prepare for certification or you can challenge the process if you feel prepared.