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Ski Area/Resort Operations
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Ski areas and resorts play a vital role in Canada’s tourism sector, attracting visitors from around the world who want to experience both the beauty of our winter landscapes and the wide array of outdoor activities that the season offers. Ski areas and resorts are extremely complex operations employing people in a wide range of occupations, from retail and hospitality positions to service technicians and specialized machine operators. Owners and operators of ski areas and resorts must ensure that front line employees and those behind the scenes communicate and work together to consistently provide guests with memorable and safe ski and snowboard experiences.
emerit Ski Area National Occupational Guidelines:
Ski Area National Occupational Guidelines from emerit outline the skills, knowledge and attitudes required for an individual to be considered competent in ski area occupations. The guidelines were developed and validated by industry professionals, and are designed to reflect the needs of the ski industry today. The guidelines cover front line, supervisory and management occupations, and include expanded sections on Risk Management and Environmental Sustainability, as well as a glossary of important industry terms. Occupations covered by the guidelines include:
- Guest Services Representative
- Ski Shop Retail Clerk
- Rental and Repair Shop Technician
- Lift Attendant
- Ski Patroller
- Slope-Groomer Operator
- Snow Maker
- Supervisory Core Skills
- Management Core Skills
The guidelines can be used by employees, employers, educators, and students to improve performance, assess skill levels, develop and deliver training programs, and identify professional development and career opportunities in the industry.
Related Products:
Ski area owners and operators may also be interested in emerit business tools such as the HR Toolkit, Business Builders, and Train-the-Trainer resources, as well as training for related occupations such as Food and Beverage Manager, Event Manager, and the Snowmobile Industry National Occupational Guidelines.
