Travel Manager

Advance your travel career and lead your agency to success

Developed by the CTHRC in collaboration with the Canadian Institute of Travel Counsellors, emerit resources for Travel Managers will help you get the most out of your employees through effective motivation and supervision techniques, while delivering exceptional customer service and products to clients. As a travel manager, you are responsible for ensuring the profitability and sustainability of your travel agency, and emerit resources will help you manage the day to day operations of your organization and identify you among the elite in the travel services industry.

Travel Manager resources from emerit cover the following major skill categories:

  • Business Planning
  • Operations
  • Finance
  • Human Resource Management
  • Professionalism
  • Marketing
  • Sales and Client Services

Whether you work in a small independent organization or a national chain of agencies, emerit products for Travel Manager will help develop your skills and knowledge and advance your career in the competitive travel services industry.

Travel Manager Resources

emerit Travel Manager National Occupational Standards

  • Represent the collective expertise of travel managers and industry leaders across Canada.
  • Include all the competencies that travel managers are commonly expected to demonstrate in the occupation.
  • Provide valuable information for benchmarking your skills and knowledge, and for determining personal training needs and areas for professional development.

Professional Certification

The emerit Professional Certification program for Travel Manager was developed in collaboration with the Canadian Institute of Travel Counsellors and is based on industry validated National Occupational Standards. Certification offers travel managers the opportunity to formally validate their experience and expertise by earning the nationally recognized Certified Travel Manager (CTM) designation. This credential identifies the holder as an exemplary professional in their field, and increases their attractiveness to employers who are intent on building a strong and effective workforce. The certification process includes successful completion of a written knowledge exam, a performance assessment component, and a set of prescribed work experience requirements.

To register or learn more about emerit products for Travel Manager, contact the Canadian Institute of Travel Counsellors at 1-800-589-5776.

National Occupational Standards

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