Printed materials and DVDs
All materials are non-refundable unless damaged or defective when delivered. In the event of damaged or incorrect product, you must notify Tourism HR Canada and a credit or replacement order will be supplied.
All downloadable products are non-refundable.
If course purchased but not started: Full credit
If course has been started: No refund available
Full refund (less $75 administration fee) if within one year of purchase and no exam or other assessment has taken place.