Refund Policy

Printed materials and DVDs

All materials are non-refundable unless damaged or defective when delivered. In the event of damaged or incorrect product, you must notify Tourism HR Canada and a credit or replacement order will be supplied.

Online Learning

If course purchased but not started – Full credit

If course has been started – No refund available


Full refund (less $75 administration fee) if within one year of purchase and no exam or other assessment has taken place