Printed materials and DVDs:
- All materials are non-refundable unless damaged or defective when delivered. In the event of damaged or incorrect product, you must notify Tourism HR Canada and a credit or replacement order will be supplied.
- If course purchased but not started – full credit
- If course has been started – no refund available
- Full refund (less $75 administration fee) if within one year of purchase and no exam or other assessment has taken place