Exceed guest expectations by mastering the skills for excellent service. Learn effective selling techniques, the art of table service, ways to respond to guest needs and complaints... and more. This on-line course is an excellent resource to help you prepare for the current Certification program. (Version 4.0) Updated in 2013. Your access to this Emerit on-line product will expire one year from the activation date. You will receive a reminder 30 days prior to expiration.
Once you’ve completed the online course, please email info@emerit.ca if you would like a “ Certificate of Achievement ” that you can add to your professional development portfolio.
Purchase of this full course also includes access to the course entitled “ Providing Quality Service ” – essential customer service training for all frontline tourism and hospitality employees.
This product is no longer available.