This online learning is also an excellent resource for preparing for the Canadian Workplace Essentials exam.
Once you’ve completed all modules of an online course, please email info@emerit.ca if you would like a “Certificate of Achievement” that you can add to your professional development portfolio.
This course contains five modules:
Module 1: A Common Starting Point – Culture and the Workplace
- Defining culture
- Cultural values and our expectations
- Culture and our behavior at work
- Crossing cultures
- Culture shock
Module 2: Making a Great Impression
- Creating a professional image
Module 3: Meeting Employer Expectations
- Being punctual
- Contributing to a healthy workplace
- Showing initiative
Module 4: Building Positive Relationships
- Becoming part of the team
Module 5: Providing Professional Customer Service
- Ensuring customer satisfaction