This National Occupational Standards document represents the knowledge, skills and attitudes required to be considered competent as a Front Desk Agent. These standards (Version 4 series) are full of practical information that will help Front Desk Agents offer quality service.
Updated in 2012, these standards are the basis of the current Certification program.
Welcoming International Visitors resources are online factsheets full of useful information on how to better serve visitors from four o... [More]
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