Housekeeping Room Attendant – Online Learning – All Modules – Version 4.0

Based on the National Occupational Standards, this online learning covers the knowledge, skills and attitudes required to be considered competent as a housekeeping room attendant. This online course is an excellent resource for preparing for Professional Certification.

Your access to this Emerit online product will expire one year from the activation date. You will receive a reminder 30 days prior to expiration.

Once you’ve completed the online course, please email info@emerit.ca if you would like a “Certificate of Achievement” that you can add to your professional development portfolio.

This course contains four modules, plus bonus access to Providing Quality Service: essential customer service training for all frontline tourism and hospitality employees.

Module 1: Guest Relations

Lesson 1: Respond to Guests

  • Observe house policies when responding to guest inquiries
  • Provide accurate information about the property and surrounding community
  • Demonstrate guest room features
  • Effectively handle complaints
  • Promptly lend and retrieve property equipment
  • Provide turn down service
  • Provide alternatives for guests with allergies or environmental sensitivities
  • Assist with room transfers

Module 2: Safety

Lesson 1: Work Safety

  • Safety procedures
  • Observe WHMIS guidelines

Lesson 2: Observe Emergency Procedures

  • Observe fire safety procedures
  • Observe procedures for other types of emergencies

Module 3: Security

Lesson 1: Provide Security for Guests

  • Protect guest privacy
  • Follow security procedures
  • Provide security in guest rooms
  • Mange keys
  • Check for discrepancies

Lesson 2: Handle Items Left by Guests

  • Handle items left by guests

Module 4: Cleaning Responsibilities

Lesson 1: Organize Shifts

  • Begin shift
  • Plan shift
  • Manage cart
  • Maintain linen room
  • End shift

Lesson 2: Perform Core Cleaning Tasks

  • Use cleaning products, tools and equipment
  • Clean different surfaces
  • Handle garbage and recyclables
  • Monitor for pets

Lesson 3: Clean Guest Rooms

  • Enter guest rooms
  • Clean check-out guest rooms
  • Clean stay-over rooms
  • Check vacant guest rooms
  • Makes beds
  • Clean bathrooms
  • Clean special areas of guest rooms
  • Follow guidelines for accepting tips

Lesson 4: Clean Property Facilities

  • Clean public spaces
  • Clean special guest facilities
  • Clean employee areas

Lesson 5: Carry Out Rotation Cleaning Duties

  • Carry out rotation cleaning duties

Lesson 6: Carry Out Laundry Activities

  • Carry out laundry activities
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