This module ties together information from the National Occupational Standards to provide an interesting and valuable learning experience. This online learning is an excellent resource for preparing for Professional Certification.
MODULE 2 - HOW TO PROCESS RESERVATIONS
- Getting information from the customer
- Explaining company policies and insurance options
- Making a reservation
- Customers who require assistance
- Completing a reservation
- How to cancel or change a reservation
- Summary
- Module assessment