Supervisor – Module A – Supervisor Essentials – Version 3.0

Being professional is the key to being an effective supervisor. You must demonstrate professional behaviour with customers, co-workers and managers to succeed in fast-paced work environments. This online learning module is an excellent resource for preparing for Professional Certification.

Your access to this Emerit online product will expire one year from the activation date. You will receive a reminder 30 days prior to expiration.

MODULE A—SUPERVISOR ESSENTIALS

Lesson 1—Professionalism

  • Demonstrate professionalism
  • Exhibit ethical conduct
  • Participate in professional development

Lesson 2—Communication

  • Use active listening skills
  • Speak effectively
  • Use nonverbal communication skills
  • Write effectively
  • Communicate effectively within the organization

Lesson 3—Provide Leadership

  • Make effective business decisions
  • Delegate tasks
  • Motivate staff
  • Apply teamwork promoting strategies
  • Support organizational change
  • Solve problems
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