Being professional is the key to being an effective supervisor. You must demonstrate professional behaviour with customers, co-workers and managers to succeed in fast-paced work environments. This online learning module is an excellent resource for preparing for Professional Certification.
MODULE A—SUPERVISOR ESSENTIALS
Lesson 1—Professionalism
- Demonstrate professionalism
- Exhibit ethical conduct
- Participate in professional development
Lesson 2—Communication
- Use active listening skills
- Speak effectively
- Use nonverbal communication skills
- Write effectively
- Communicate effectively within the organization
Lesson 3—Provide Leadership
- Make effective business decisions
- Delegate tasks
- Motivate staff
- Apply teamwork promoting strategies
- Support organizational change
- Solve problems