As a supervisor, you are responsible for the safe and efficient operation of your organization. Employee supervision, monitoring the quality of the delivery of services and customer service and safety are part of operations. This online learning module is an excellent resource for preparing for Professional Certification.
MODULE C—OPERATIONS
Lesson 1—Supervise Services
- Monitor the quality of services
- Determine ways to improve services
Lesson 2—Interact with Customers
- Provide customer service
- Provide service to customers with individual needs
- Manage customer concerns or complains
- Handle abusive customers
- Respond to gratuities, comments or gifts
Lesson 3—Supervise Facility Operations
- Promote workplace safety
- Enforce security guidelines
- Handle cash
- Maintain facility and equipment
- Prepare for emergencies
- Identify the steps for responding to emergencies
- Promote environmentally sustainable practices