The Workplace Essentials National Occupational Standards include Appendices of entry-level skills directly related to the tourism sector. The main content of the Standards clarify the common, transferable skills that are expected of entry-level employees in any sector. Mastery of these skills leads individuals to success as workers, students, and global citizens. These standards (Version 3 series) are full of practical information that will help any entry-level employee to offer quality service. Developed in 2012.