Your bar is a profit centre and key customer engagement point—are your guests being WOWed?

A well trained Bartender needs to know much more than how to mix a wide variety of drinks. emerit trained Bartenders learn the best selling techniques, enhance their beverage knowledge to become a master of mixology, and learn effective engagement and communication skills.

This is especially critical when dealing with difficult customers. Everyone is watching— how you handle yourself as a bartender will become a story other patrons tell. emerit trained bartenders are prepared for best and worst case scenarios.

With emerit Bartender training, you will study the following modules:

  • Tourism Awareness
  • Professionalism
  • Interpersonal Skills
  • Food and Beverage Product Knowledge
  • Tools and Equipment
  • Service Support Duties
  • Providing Service
  • Beverage Preparation and Service
  • Processing Payments
  • Sanitation and Safety
  • Responsible Alcohol Service

The industry-forged emerit training represents the collective expertise of bartenders and industry leaders across Canada. Your future bartending will be more efficient — while you also learn the value of customer engagement. Your guests will stay longer, return often and generate positive word-of-mouth for your employer—that's a win-win scenario for both of you.

Take pride in your work; get emerit Bartender training to acquire the skills and certification to gain the recognition. When you complete the certification process, you will be awarded the Tourism Certified Professional (TCP) designation. To get started, select the most convenient training format from the list below.


Bartender training has been used by the following Small Business clients:

"More than anything the Professional Certification process gave me confidence in my abilities: I now know what I need to do to do my job well."

— Diane Laplante, Le Centre Sheraton Montréal

"I believe it is a great comfort to clients and guests to know that they are working with true professionals in their field. Being emerit certified gives me the credibility they seek."

— Lori MacKinnon, Sales Manager for Travel Trade, Rodd Hotels & Resorts

"After 40 of the hotel's 100 employees participated in the emerit Professional Certification Program, we saw a big difference in the contact with customers. I also noticed a greater involvement on the part of employees, who don't hesitate to make suggestions. They have a proactive attitude and consider customers to be guests. These changes have not gone unnoticed by customers, who have said they were always served well, but feel there is an improvement in the hotel's atmosphere."

— Caroline Milot, Director of Operations, Hôtel et Suites Le Dauphin

"When hiring, we always look at emerit training because I think it really provides a good insight into the candidate that they are very serious about the hospitality industry a career and that they are dedicated and engaged in what they do."

— Joyce Bodnar, Manager, Human Resource Services, Radisson Hotel, Saskatoon

Bartender — Products Available