Canadian Workplace Essentials


Nationally recognized training for new workers in the Canadian tourism industry.

Transition into a new workplace can be a challenge. For new workers in Canada, it is essential to develop a clear understanding of the values and attitudes Canadian employers are looking for.

The emerit Canadian Workplace Essentials Training Guide and Workbook were developed in collaboration with tourism industry professionals and the Tourism HR Canada. These resources provide key to support to tourism supervisors, job coaches and job trainers to deliver effective lessons that help new workers succeed in the Canadian tourism industry.

emerit training is nationally recognized as the most credible training resources for helping individuals working in the tourism industry.

The Training Guide includes:

  • Instructional strategies and tips for trainers
  • A complete lesson plan
  • Examples and activities
  • Essential, transferrable and soft skills training guides

The Workbook includes:

  • Over 170 pages of valuable information for new tourism workers
  • References to Canadian occupational standards
  • Exercises and lessons in communication and Canadian workplace culture
  • Performance checklists

If you work with Canadians entering the workforce and want to teach them the skills they need for success in the tourism industry, the nationally recognized emerit Canadian Workplace Essentials Training Guide and Workbook are an invaluable resource.

To get started, select the most convenient training format from the list below.


emerit training has been used by the following clients:

"I've had a lot of experience in the kitchen, but very little in management. I found myself with a team of employees to supervise, orders to make, and menus to develop. The training came just in time. The program was a big help to me and made it a lot easier for me to fit into my new position."

— Éric Martel, Food Services Supervisor, Mess de la Citadelle in Québec

"I think we've proven without a doubt that the investment in training and in particular in emerit training is definitely recognized in a positive way in the bottom line of our business."

— Sheila Kelly-Blackmore, general Manager, St. Jude Hotel

"You're going to wind up with folks who know what they're doing, who understand why they're there and who want to work and who want to do a good job and essentially who have been empowered and given the tools and given the training to go out and do their jobs really, really well."

— Rob Campbell, Division Manager, Athabasca Catering

"Things have changed a lot over the past few years. Competition has gotten fiercer. You need dedicated and innovative employees to succeed in meeting the needs of an increasingly demanding clientele. By training our employees and listening to them, we develop a feeling of belonging that results in a decreased turnover rate and increased productivity."

— Caroline Milot, Director of Operations, Hôtel et Suites Le Dauphin


Canadian Workplace Essentials — Products Available