Front Desk Agents are often the first and last contact guests have with your property. This program covers all of the current skills to ensure e... [More]
Knowing the structure and function of the departments, facilities and services of your property is crucial. Covered in this module: professional... [More]
The overall success of a hotel is directly tied to its reservations operation and the sales approach. Learn techniques to help sell rooms and se... [More]
The tone of a guest's visit is based on their welcome to the property. Just as important is the tone of their departure, as it sets the stag... [More]
The front desk is 'operations central'. You process calls, provide communication and guest services, process financial transactions and ... [More]
The security and safety of guests and your co-workers is of great concern and is one of the most important responsibilities of front desk staff.... [More]
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