Hotel General Manager


Leadership, budgeting and planning, human resource management, and the ability to put customer service first–do you have the skills it takes to be an effective Hotel General Manager?

Hotel General Managers need to excel at motivating and inspiring employees, while constantly monitoring, evaluating and adjusting all aspects of daily hotel operations. From developing room revenue strategies to monitoring public relations, managing capital projects to creating a guest service culture, effective Hotel General Managers ensure that everything runs smoothly–and generates profit.

The National Occupational Standards for Hotel General Manager include skills, knowledge and best practices in the following areas:

  • Operations
  • Human Resource Management
  • Guest Service
  • Business Management
  • Marketing
  • Leadership

Whether you are working in an independent bed and breakfast or a multinational accommodations corporation, the National Occupational Standards for Hotel General Manager cover all aspects of this challenging and exciting profession.

Professional Certification for Hotel General manager leads to the Certified Hotel General Manager (CHGM) designation, Canada's first professional credential for the occupation. Purchase your certification now and be among the first to earn this prestigious, Canadian made industry credential.

Build core skills and future success; emerit will help you learn the skills you need to be a successful Hotel General Manager.


emerit training has been used by the following clients:


"Finally there is a Canadian certification for Hotel General Managers developed by industry experts and academics."

— Daniel Laliberté, General Manager, Marriott Ottawa

"The emerit Hotel General Manager training is a very good tool for GMs to sharpen their skills and reach a higher level of competency."

— Amr Awad, General Manager, Best Western Grande Prairie Hotel & Suites

"The emerit Hotel General Manager training is a valuable way to recognize a GM. It demonstrates your personal commitment to your career and helps to pave the way for advancement."

— Zubair Siddiqi, General Manager, Delta Prince Edward

"I have been a Certified Hotel Administrator (CHA) for many years and find the Hotel General Manager standards and certification is a more in depth standard than the CHA for our industry in Canada."

— Tim Rodgers, General Manager, Best Western Plus


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