Leadership, budgeting and planning, human resource management, and the ability to put customer service first–do you have the skills it takes to be an effective Hotel General Manager?
Hotel General Managers need to excel at motivating and inspiring employees, while constantly monitoring, evaluating and adjusting all aspects of daily hotel operations. From developing room revenue strategies to monitoring public relations, managing capital projects to creating a guest service culture, effective Hotel General Managers ensure that everything runs smoothly–and generates profit.
The National Occupational Standards for Hotel General Manager include skills, knowledge and best practices in the following areas:
- Operations
- Human Resource Management
- Guest Service
- Business Management
- Marketing
- Leadership
Whether you are working in an independent bed and breakfast or a multinational accommodations corporation, the National Occupational Standards for Hotel General Manager cover all aspects of this challenging and exciting profession.
Professional Certification for Hotel General manager leads to the Certified Hotel General Manager (CHGM) designation, Canada's first professional credential for the occupation. Purchase your certification now and be among the first to earn this prestigious, Canadian made industry credential.
Build core skills and future success; emerit will help you learn the skills you need to be a successful Hotel General Manager.