Reservation Sales Agent


Usually a customer's first point of contact, a Reservation Sales Agent can set the tone for the customer's overall experience.

With emerit training, you will have the skills and confidence to satisfy customer needs. Reservation Sales Agents trained with emerit encourage visitors to use more products/services, stay longer and return often.

Training includes the following modules:

  • General Knowledge
  • Professionalism
  • Client Relations
  • Office Operations
  • Selling Skills
  • Monetary Transactions

Learn the best sales techniques, how to handle a wide variety of client challenges and how to become an expert at front-end operations. Guests will value the personal touch they get from dealing with a professional like you.

Ensure your success; get emerit Reservation Sales Agent training to acquire the skill and confidence to excel in your career. Once you have the skills, apply for the Certification to gain the recognition. When you complete the certification process, you will be awarded the Tourism Certified Professional (TCP) designation. To get started, select the most convenient training format from the list below.


emerit training has been used by the following clients:

"I've had a lot of experience in the kitchen, but very little in management. I found myself with a team of employees to supervise, orders to make, and menus to develop. The training came just in time. The program was a big help to me and made it a lot easier for me to fit into my new position."

— Éric Martel, Food Services Supervisor, Mess de la Citadelle in Québec

"I think we've proven without a doubt that the investment in training and in particular in emerit training is definitely recognized in a positive way in the bottom line of our business."

— Sheila Kelly-Blackmore, general Manager, St. Jude Hotel

"You're going to wind up with folks who know what they're doing, who understand why they're there and who want to work and who want to do a good job and essentially who have been empowered and given the tools and given the training to go out and do their jobs really, really well."

— Rob Campbell, Division Manager, Athabasca Catering

"Things have changed a lot over the past few years. Competition has gotten fiercer. You need dedicated and innovative employees to succeed in meeting the needs of an increasingly demanding clientele. By training our employees and listening to them, we develop a feeling of belonging that results in a decreased turnover rate and increased productivity."

— Caroline Milot, Director of Operations, Hôtel et Suites Le Dauphin


Reservation Sales Agent — Products Available