Travel Manager


Advance your travel career and lead your agency to success!

This emerit resource for Travel Managers will help you get the most out of your employees through effective motivation and supervision techniques, while delivering exceptional customer service and products to clients. As a travel manager, you are responsible for ensuring the profitability and sustainability of your travel agency —emerit resources will help you manage the day-to-day operations of your organization and identify you among the elite in the travel services industry.

This resource was developed by Tourism HR Canada in collaboration with the Association of Canadian Travel Agencies. It includes the following topics:

  • Business Planning
  • Operations
  • Finance
  • Human Resource Management
  • Professionalism
  • Marketing
  • Sales and Client Services

Whether you work in a small independent organization or a national chain of agencies, emerit products for Travel Managers will help develop your skills and knowledge and advance your career in the competitive travel services industry.

The emerit Travel Manager National Occupational Standards:

  • Represent the collective expertise of travel managers and industry leaders across Canada
  • Include all the competencies that travel managers are commonly expected to demonstrate in the occupation
  • Provide valuable information for benchmarking your skills and knowledge, and for determining personal training needs and areas for professional development

To get started, select the most convenient format from the list below.

To register or learn more about emerit Professional Certification for Travel Manager, contact the Association of Canadian Travel Agencies at 1-888-257-2282.


emerit training has been used by the following clients:

"I've had a lot of experience in the kitchen, but very little in management. I found myself with a team of employees to supervise, orders to make, and menus to develop. The training came just in time. The program was a big help to me and made it a lot easier for me to fit into my new position."

— Éric Martel, Food Services Supervisor, Mess de la Citadelle in Québec

"I think we've proven without a doubt that the investment in training and in particular in emerit training is definitely recognized in a positive way in the bottom line of our business."

— Sheila Kelly-Blackmore, general Manager, St. Jude Hotel

"You're going to wind up with folks who know what they're doing, who understand why they're there and who want to work and who want to do a good job and essentially who have been empowered and given the tools and given the training to go out and do their jobs really, really well."

— Rob Campbell, Division Manager, Athabasca Catering

"Things have changed a lot over the past few years. Competition has gotten fiercer. You need dedicated and innovative employees to succeed in meeting the needs of an increasingly demanding clientele. By training our employees and listening to them, we develop a feeling of belonging that results in a decreased turnover rate and increased productivity."

— Caroline Milot, Director of Operations, Hôtel et Suites Le Dauphin


Travel Manager — Products Available