Refund Policy

Printed materials and DVDs

All materials are non-refundable unless damaged or defective when delivered. In the event of damaged or incorrect product, you must notify Tourism HR Canada and a credit or replacement order will be supplied.

Downloadable Products

All downloadable products are non-refundable.

Online Learning

If course purchased but not started: Full credit

If course has been started: No refund available, unless there is a technical issue related to the termination of Flash support in a web browser.


Full refund (less $75 administration fee) if within one year of purchase and no exam or other assessment has taken place.