Front Desk Agent – National Occupational Standards 4.0

This National Occupational Standards document represents the knowledge, skills and attitudes required to be considered competent as a Front Desk Agent. These standards (Version 4 series) are full of practical information that will help Front Desk Agents offer quality service.

Updated in 2012, these standards are the basis of the current Certification program.

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ISBN 978-1-55304-809-1
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