The downloadable version of this National Occupational Standards document represents the knowledge, skills and attitudes required to be considered competent as a Front Desk Agent. These standards are full of practical information that will help Front Desk Agents offer quality service and excel in their career.
These standards are the basis of all Front Desk Agent training products and the current Certification program.
This epub workbook ties together information from the National Occupational Standards to provide an interesting and valuable learning experience... [More]
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