Front Desk Agent – National Occupational Standards – Downloadable Version 4.0

The downloadable version of this National Occupational Standards document represents the knowledge, skills and attitudes required to be considered competent as a Front Desk Agent. These standards are full of practical information that will help Front Desk Agents offer quality service and excel in their career.

These standards are the basis of all Front Desk Agent training products and the current Certification program.

Product Details
ISBN 978-1-55304-809-1
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