Front Desk Agent – Module B – Guest Services – Version 4.0

Knowing the structure and function of the departments, facilities and services of your property is crucial. Covered in this module: professional, efficient service skills; handling complaints with confidence; and more. This online learning tool is an excellent resource for preparing for Professional Certification. Your access to this Emerit on-line product will expire one year from the activation date. You will receive a reminder 30 days prior to expiration.

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