Hotel General Manager – Professional Certification – Version 1.2

Includes National Occupational Standards and Certification Prep Pack, written exam, and performance evaluation. The exam questions are based on the skills and knowledge included in the National Occupational Standards for Hotel General Manager. The required experience for Hotel General Manager certification consists of 5 years in the hospitality industry with a minimum of 3 years as a hotel general manager (or similar role which demonstrates relevant experience against the National Occupational Standards).

Program updated in 2013. We strongly suggest that you study the Hotel General Manager National Occupational Standards to maximize your chances of success. Successful Hotel General Manager certification candidates will earn the Certified Hotel General Manager (CHGM) designation.

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