Hotel General Manager – National Occupational Standards – Downloadable Version

This downloadable National Occupational Standards document represents the knowledge, skills and attitudes required to be considered competent as a Hotel General Manager. These standards are full of practical information that will help Hotel General Managers offer quality service and exhibit exemplary leadership skills. The standards are the basis of the Hotel General Manager Certification program, which leads to the Certified Hotel General Manager (CHGM) credential.

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ISBN 978-1-55304-864-0
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