Based on the National Occupational Standards, this online learning covers the knowledge, skills and attitudes required to be considered competent as a housekeeping room attendant. This online course is an excellent resource for preparing for Professional Certification.
Once you’ve completed the online course, please email info@emerit.ca if you would like a “Certificate of Achievement” that you can add to your professional development portfolio.
This course contains four modules, plus bonus access to Providing Quality Service: essential customer service training for all frontline tourism and hospitality employees.
Module 1: Guest Relations
Lesson 1: Respond to Guests
- Observe house policies when responding to guest inquiries
- Provide accurate information about the property and surrounding community
- Demonstrate guest room features
- Effectively handle complaints
- Promptly lend and retrieve property equipment
- Provide turn down service
- Provide alternatives for guests with allergies or environmental sensitivities
- Assist with room transfers
Module 2: Safety
Lesson 1: Work Safety
- Safety procedures
- Observe WHMIS guidelines
Lesson 2: Observe Emergency Procedures
- Observe fire safety procedures
- Observe procedures for other types of emergencies
Module 3: Security
Lesson 1: Provide Security for Guests
- Protect guest privacy
- Follow security procedures
- Provide security in guest rooms
- Mange keys
- Check for discrepancies
Lesson 2: Handle Items Left by Guests
- Handle items left by guests
Module 4: Cleaning Responsibilities
Lesson 1: Organize Shifts
- Begin shift
- Plan shift
- Manage cart
- Maintain linen room
- End shift
Lesson 2: Perform Core Cleaning Tasks
- Use cleaning products, tools and equipment
- Clean different surfaces
- Handle garbage and recyclables
- Monitor for pets
Lesson 3: Clean Guest Rooms
- Enter guest rooms
- Clean check-out guest rooms
- Clean stay-over rooms
- Check vacant guest rooms
- Makes beds
- Clean bathrooms
- Clean special areas of guest rooms
- Follow guidelines for accepting tips
Lesson 4: Clean Property Facilities
- Clean public spaces
- Clean special guest facilities
- Clean employee areas
Lesson 5: Carry Out Rotation Cleaning Duties
- Carry out rotation cleaning duties
Lesson 6: Carry Out Laundry Activities
- Carry out laundry activities