This online course ties together information from the National Occupational Standards to provide an interesting and valuable learning experience. This online learning is an excellent resource for preparing for Professional Certification.
Once you’ve completed all modules of an online course, please email info@emerit.ca if you would like a “Certificate of Achievement” that you can add to your professional development portfolio.
This course contains six modules, plus bonus access to Providing Quality Service: essential customer service training for all frontline tourism and hospitality employees.
MODULE 1 - HOW TO SELL YOUR PRODUCTS AND SERVICES
- Promote tourism in your area
- What are you selling?
- How to sell
- Building report with the customer
- Establishing what the customer needs
- Providing a range of options to the customer
- Using sales techniques
- Asking for the sale
- Monitoring sales
- Summary
- Module assessment
MODULE 2 - HOW TO PROCESS RESERVATIONS
- Getting information from the customer
- Explaining company policies and insurance options
- Making a reservation
- Customers who require assistance
- Completing a reservation
- How to cancel or change a reservation
- Summary
- Module assessment
MODULE 3 - HOW TO PROCESS PAYMENTS AND REFUNDS
- Introduction
- How to process a payment
- How to process refund
- Summary
- Module assessment
MODULE 4 - LOOKING AFTER YOUR CUSTOMER
- Emergencies
- Securities
- Summary
- Module assessment
MODULE 5 - LOOKING AFTER YOURSELF
- Ergonomics
- Working safely
- Summary
- Module assessment
MODULE 6 - FINAL REVIEW