Skills Gain - Module 1 - Customer Service

This online module is designed to enhance your customer service skills by focusing on a key area of customer service. This aspect of customer service is widely considered a top priority by New Brunswick’s tourism employers and will help you perform better on the job.
By the end of this module, learners will be able to:
  • Master Customer Service Essentials
  • Respond to Concerns and Complaints
  • Deal with Disruptive & Abusive Behaviour
  • Protect Customer Privacy

**Reduced rate available to TIANB members. Please email or call 1-800-668-5313 to receive your discount code.
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