This online module is designed to enhance your customer service skills by focusing on a key area of customer service. This aspect of customer service is widely considered a top priority by New Brunswick’s tourism employers and will help you perform better on the job.
By the end of this module, learners will be able to:
- Master Customer Service Essentials
- Respond to Concerns and Complaints
- Deal with Disruptive & Abusive Behaviour
- Protect Customer Privacy
**Reduced rate available to TIANB members. Please email info@tianb.com or click here to register.