The goal of the Supervisor Online Training is to provide you with an interesting and valuable learning resource that helps you become a skilled and effective supervisor. If you can master all of the skills in these training modules, there is an opportunity for you to become professionally recognized by obtaining Supervisor Professional Certification. The job of supervisor is defined here as an entry-level management position that reports to another level of management; people in this position are responsible for supervising others, directing customer service, and ensuring that an organization's policies and procedures are implemented.
Once you’ve completed all modules of an online course, please email info@emerit.ca if you would like a “Certificate of Achievement” that you can add to your professional development portfolio.
This course contains four modules:
MODULE A—SUPERVISOR ESSENTIALS
Lesson 1—Professionalism
- Demonstrate professionalism
- Exhibit ethical conduct
- Participate in professional development
Lesson 2—Communication
- Use active listening skills
- Speak effectively
- Use nonverbal communication skills
- Write effectively
- Communicate effectively within the organization
Lesson 3—Provide Leadership
- Make effective business decisions
- Delegate tasks
- Motivate staff
- Apply teamwork promoting strategies
- Support organizational change
- Solve problems
MODULE B—WORKFORCE MANAGEMENT
Lesson 1—Recruit and Select Employees
- Assist in recruitment process
- Assist in the interview process
- Supervise staff
- Conduct effective orientation session
Lesson 2—Conduct Training
- Assist with developing effective training plans
- Facilitate effective training sessions
- Effectively coach staff members
Lesson 3—Supervise Employees
- Manage diversity in the workplace
- Effectively schedule work
- Effectively resolve conflicts between employees
- Conduct staff meetings
- Properly process staff resignations
Lesson 4—Evaluate Employees' Performance
- Prepare for a performance review
- Properly conduct a performance review
- Provide progressive discipline
MODULE C—OPERATIONS
Lesson 1—Supervise Services
- Monitor the quality of services
- Determine ways to improve services
Lesson 2—Interact with Customers
- Provide customer service
- Provide service to customers with individual needs
- Manage customer concerns or complains
- Handle abusive customers
- Respond to gratuities, comments or gifts
Lesson 3—Supervise Facility Operations
- Promote workplace safety
- Enforce security guidelines
- Handle cash
- Maintain facility and equipment
- Prepare for emergencies
- Identify the steps for responding to emergencies
- Promote environmentally sustainable practices
MODULE D—ADMINISTRATION, SALES AND PROMOTION
Lesson 1—Administration
- Mange priorities
- Maintain records
Lesson 2—Develop Action Plans
- Participate in organizational planning
- Implement action plans
Lesson 3—Policies and Procedures
- Implement policies and procedures
- Create checklists for operations
- Comply with legislation
- Comply with contracts
Lesson 4—Maintain Personnel Files
Lesson 5—Inventory
- Use inventory system
- Maintain inventory
- Follow storage procedures
Lesson 6—Promote Sales
- Implement promotions
- Implement employee incentive programs
- Participate in community activities