This workbook set ties together information from the National Occupational Standards to provide an interesting and valuable learning experience. The Supervisor workbooks helps learners to become skilled and knowledgeable while promoting quality service. This workbook (version 3.0 series) is an excellent resource to help you prepare for the current Certification program.
Welcoming International Visitors resources are online factsheets full of useful information on how to better serve visitors from four o... [More]
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