Frequently Asked Questions

Below is a list of Frequently Asked Questions about emerit training and certification. If you do not find the answer to your question in the FAQs, or you require further information, please contact us at or 1-800-486-9158 (Monday to Friday, 9 AM to 5 PM Eastern Time).

What training resources are available from emerit?

Training resources from emerit are available for dozens of occupations.

National Occupational Standards are manuals that describe the knowledge, skills and attitudes necessary to be considered competent in an occupation. The standards are set by the industry and are the basis for emerit training and certification programs.

Workbooks are occupation-specific, self-study guides used for training or to prepare for certification. They contain exercises, checklists and self-tests based on the National Occupational Standards for the occupation. Some workbooks are also available for e-readers.

Online courses are occupation-specific, self-directed training designed to be flexible. Training modules based on National Occupational Standards can be completed when it is convenient for the learner, from any computer with internet access. Online courses are available to learners for one year from the date of activation. Upon completion of all modules of a course, a learner may request a Certificate of Achievement by emailing

Does emerit offer content licensing agreements?

Yes. For more information on licensing content from our collection of National Occupational Standards, workbooks and online training modules, contact or 1-800-486-9158 (Monday to Friday, 8:00 AM to 4:00 PM Eastern Time).

What is emerit certification?

Certification from emerit recognizes an individual's competence in their occupation as measured against the National Occupational Standards.

Professional Certification is available for frontline and supervisory occupations, providing a marketable credential both for those just starting out in their occupation and for seasoned veterans of the tourism industry.

Professional Certification from emerit is also offered for select management level occupations, and is a valuable tool for advancing a tourism and hospitality management career, owning and operating a small or medium sized business, or refreshing and honing professional skills and knowledge.

What are the steps to becoming emerit certified?

On average, the certification process is completed from six months to one year after registration. To become certified, individuals must:

  • Pass a proctored, online knowledge exam. Exams are in a multiple choice format, and are updated periodically to reflect changes in the occupation and industry.
  • Have the required hours of relevant and current experience. Previous work experience is most commonly used; credit may also be given for prior education and volunteer hours.
  • For management level occupations, pass a practical evaluation of performance. This may include an on the job evaluation, a phone evaluation, or a submission of case studies or of a professional portfolio.
What if a candidate is not successful in a certification component?

If a candidate does not successfully complete a component of certification (e.g., Exam, Work Experience, or Performance Evaluation) they may contact their certifying agency to purchase that component and try again. There is no limit on the number of retries. It is strongly recommended that candidates take time between attempts to reflect on the results. To maximize retry success, candidates should identify strengths/weaknesses in the skill areas, study or prepare better in the areas identified, and gain more experience if necessary.

Candidates who are unsuccessful in an emerit assessment or in meeting the renewal requirements (where applicable) have the right to register an appeal. An appeal must be based on reasonable and compelling grounds and demonstrates that a candidate was unsuccessful as a result of having been disadvantaged or a significant error occurring.

To access the appeal application, click here.

Why become emerit certified?

Certified employees enjoy:

  • Professional recognition in their chosen occupation
  • Advancement within the tourism industry
  • Direction in their career paths
  • Individual pride, self-improvement and job satisfaction

Businesses that certify their employees benefit from:

  • An increase in productivity and sales
  • Decreased employee turnover and absenteeism
  • More repeat customers and positive online reviews
  • Happier staff, and a healthier bottom line
How is emerit different from other training and certification programs?

Training and certification from emerit is developed by and for the Canadian tourism industry and focuses on assessing not only a person's combined knowledge and skills, but their ability to demonstrate these assets in the workplace or in other relevant contexts.

While they are designed for the Canadian market, certification and training from emerit are valuable to any tourism employee or business, and are available for candidates outside of Canada. Many emerit resources are especially useful for people planning on living and working in Canada, or newcomers to the country who are entering the workforce.

What do successful candidates receive to indicate that they are certified?

People certified through emerit receive a certificate and the right to use emerit designations on business cards, resumes, etc. Depending on their occupation, successful learners will be awarded one of the following designations: Tourism Certified Professional (TCP), Tourism Certified Supervisor (TCS), Tourism Certified Manager (TCM), Certified Hotel General Manager (CHGM), or Certified Event Management Professional (CEMP).

Learners always have access to their emerit training history and certification exam results. With the certified person's permission, emerit can provide current or potential employers with confirmation of successful completion of the certification requirements.

Who recognizes emerit credentials?

Professional Certification from emerit is recognized by independent tourism operators, top accommodations companies, national restaurant chains, professional organizations, educational institutes, and government departments and agencies across Canada. Today, more than 17,000 successful tourism professionals hold emerit credentials.

How often do emerit credentials need to be renewed?

Professional Certification for management level occupations is valid for three years from the date of completion, and re-certification is required to retain the right to use emerit credentials. Re-certification ensures that emerit credentials remain relevant as occupational domains evolve and changes are made to National Occupational Standards.

Most occupations do not require re-certification. However, lifelong learning and ongoing development are an important part of being a professional in any field, and keeping credentials current provides better opportunities to market occupational skills and knowledge.

Do candidates have to learn the skills and knowledge covered by emerit that do not relate to their workplace?

Certification candidates must demonstrate that they have mastered all of the skills and knowledge included in the National Occupational Standards, regardless of the realities of their particular workplace.

Those using emerit training products can focus on the chapters or modules that address their specific needs, and work through the other material as a professional development activity or when they have decided to pursue certification.

How are emerit resources developed?

All emerit training is based on industry developed National Occupational Standards, and industry leaders from across Canada assist in the development of all emerit resources. National Occupational Standards, training resources and certification programs are regularly evaluated to ensure that content is relevant and up to date.

My Emerit course is not working because of a Flash issue. What do I do?

Please note that as of January 1, 2021, Flash is no supported in web browsers. While this has impacted several online courses, the following Emerit courses are accessible:

  • Bartender
  • Canadian Workplace Essentials
  • Emerit Service Excellence
  • Food and Beverage Server
  • Front Desk Agent
  • Housekeeping Room Attendant
  • HR Toolkit
  • Line Cook
  • Providing Quality Service
  • Reservations Sales Agent
  • Skills Gain
  • Supervisor
  • Welcoming International Visitors
  • Workplace Essentials

Should you have purchased an online course that does not work, we will be happy to issue a refund: please email for support.