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This online learning is also an excellent resource for preparing for the Canadian Workplace Essentials exam. Your access to this Emerit onli... [More]
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The downloadable version of this National Occupational Standards document represents the knowledge, skills and attitudes required to be consider... [More]
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Exceed guest expectations by mastering the skills for excellent service. Learn effective selling techniques, the art of table service, ways to r... [More]
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This National Occupational Standards document represents the knowledge, skills and attitudes required to be considered competent as a Front Desk... [More]
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Front Desk Agents are often the first and last contact guests have with your property. This program covers all of the current skills to ensure e... [More]
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This workbook ties together information from the standards to provide an interesting and valuable learning experience. The Front Desk Agent ... [More]
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Includes a downloadable copy of the National Occupational Standards, Certification Prep Pack, Certification Exam, and Work History Verification.... [More]
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Based on the National Occupational Standards for Line Cook, this online learning covers the knowledge, skills and attitudes needed to succeed as... [More]
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Designed for training frontline tourism and hospitality employees, the online learning course Providing Quality Service is perfect training for ... [More]
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This online course ties together information from the National Occupational Standards to provide an interesting and valuable learning experience... [More]
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The goal of the Supervisor Online Training is to provide you with an interesting and valuable learning resource that helps you become a skilled ... [More]
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The emerit Train the Trainer workshop guides employers and supervisors through adult learning principles to help them in trainin... [More]
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Workplace Essentials online is a pre-employment training program based on National Occupational Standards. It was developed specifically for ne... [More]
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The Workplace Essentials National Occupational Standards include Appendices of entry-level skills directly related to the tourism sector. The ma... [More]
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Workplace Essentials training is truly innovative: industry approved, directly linked to the workplace, and relevant across all sectors, with ad... [More]
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ᐃᖅᑲᓇᐃᔭᕐᕕᖕᒥ ᐱᑕᖃᕆᐊᓖᑦ ᐅᖃᓕᒫᒐᓕᐊᖑᓯᒪᓪᓗᑎᒃ ᐱᓕᒻᒪᒃᓴᐃᔾᔪᑎᒃᓴᐃᑦ ᓄᑖᑎᒍᑦ ᐋᖅᑭᒃᓱᐊᖑᓯᒪᕗᑦ: ᓴᓇᕝᕕᐅᔪᓂᑦ ᓈᒻᒪᒋᔭᐅᓯᒪᓪᓗᑎᒃ, ᐊᑦᑕᑕᖅᓯᒪᑎᑕᐅᓪᓗᑎᒃ ᐃᖅᑲᓇᐃᔭᕐᕕᖕᓄᑦ, ᐊᒻᒪᓗ ᐊᑐᕐᓂᖃᖅᑑᓕᖅᑎᑕᐅᓯᒪᓪᓗᑎᒃ ᑕ... [More]
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This National Occupational Standards document represents the knowledge, skills and attitudes required to be considered competent as a Food and B... [More]
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This epub workbook ties together information from the National Occupational Standards to provide an interesting and valuable learning experience... [More]
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The downloadable version of this National Occupational Standards document represents the knowledge, skills and attitudes required to be consider... [More]
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Based on the National Occupational Standards for Line Cook, this online learning covers the knowledge, skills and attitudes needed to succeed as a ... [More]
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This module ties together information from the National Occupational Standards to provide an interesting and valuable learning experience. This ... [More]
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Being professional is the key to being an effective supervisor. You must demonstrate professional behaviour with customers, co-workers and manag... [More]
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The Train the Trainer program will provide participants with an understanding of adult education principles, as well as information about and op... [More]
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Welcoming International Visitors resources are online factsheets full of useful information on how to better serve visitors from four o... [More]
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The downloadable version of the Workplace Essentials National Occupational Standards include Appendices of entry-level skills directly related t... [More]
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ᓴᖅᑭᑎᒐᒃᓴᐅᔪᖅ ᐋᖅᑭᒃᑕᐅᓯᒪᓂᖓᓂ ᑲᓇᑕᒥ ᐃᖅᑲᓇᐃᔭᕐᕕᓄᑦ ᐊᑐᖅᑕᐅᕙᒃᑐᓂ ᑎᑎᖅᑲᖅ ᑭᒡᒐᖅᑐᐃᕗᖅ ᖃᐅᔨᒪᓂᐅᔪᓂ, ᐊᔪᙱᓐᓂᕐᓂ ᐊᒻᒪᓗ ᐃᓕᖅᑯᓯᖃᕐᕕᒋᔭᖃᕐᓂᖓᓂ ᐱᔭᕆᐊᓕᖕᓂᑦ ᐃᓱᒪᒋᔭᐅᓂᕐᒧᑦ ᐱᔪᓐᓇᑦᑎᐊᕐᓂᖓᓂ ᓯᕗᓂᐊᓂ ᐃᒃᓯ... [More]
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ᖃᕆᑕᐅᔭᑎᒍᑦ ᐱᑐᒃᓯᒪᕝᕕᖕᒥᑦ ᐱᔭᐅᓯᒪᓕᕈᖕᓇᖅᑐᑦ ᑖᒃᑯᐊ ᑲᓇᑕᒥ ᐃᖅᑲᓇᐃᔮᕆᔭᓄᑦ ᒪᓕᒃᑕᐅᒋᐊᓕᖁᑎᓄᑦ ᑎᑎᕋᖅᑕᐅᓯᒪᔪᑦ ᐱᔾᔪᑎᖃᖅᐳᑦ ᖃᐅᔨᒪᓂᕆᔭᐅᒋᐊᓕᖕᓂᒃ, ᐊᔪᖖᒋᓐᓂᕆᔭᐅᒋᐊᓕᖕᓂᒃ ᐊᒻᒪᓗ ᐃᓕᖅᑯᓯᕆᔭᐅᒋᐊᓕᖕᓂᒃ ᐃᓱᒪᒃᓴ... [More]
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This mobi workbook ties together information from the National Occupational Standards to provide an interesting and valuable learning experience... [More]
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Based on the National Occupational Standards for Line Cook, this online learning covers the knowledge, skills and attitudes needed to succeed as... [More]
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This module ties together information from the National Occupational Standards to provide an interesting and valuable learning experience. This ... [More]
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Service Excellence is within your reach!
Welcome to Service Excellence Dynamics eLearning by OTEC. During t... [More]
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People are an organization’s most valuable asset. In this module you will learn and apply the skills required to help assemble, develop an... [More]
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ᑕᒪᓐᓇ ᐅᖃᓕᒫᒐᕐᒥ ᐱᓕᕆᔾᔪᑎ ᑲᑎᖅᓱᐃᕗᖅ ᐅᖃᐅᓯᒃᓴᓂ ᐊᑐᖅᑕᐅᔭᕆᐊᓕᖕᓂᑦ ᑐᓂᓯᓂᕐᒧᑦ ᐊᓕᐊᓇᐃᑦᑐᓂᑦ ᐊᒻᒪᓗ ᐱᒻᒪᕆᐅᔪᓂᑦ ᐃᓕᓐᓂᐊᕐᓂᕐᒧᑦ ᐊᑐᕐᓂᐅᔪᒥᑦ. ᓯᕗᓂᐊᓂ ᐃᒃᓯᕚᓲᑦ ᐱᓕᕆᔨᐅᔪᑦ ᐅᖃᓕᒫᒐᕐᒥ ᐱᓕᕆᔾᔪᑎ ᐃᑲᔪᖅᐳᖅ... [More]
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The epub version of this National Occupational Standards (Version 4.0) document represents the knowledge, skills and attitudes required to be co... [More]
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Based on the National Occupational Standards for Line Cook, this online learning covers the knowledge, skills and attitudes needed to succeed as... [More]
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This module ties together information from the National Occupational Standards to provide an interesting and valuable learning experience. This ... [More]
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The Skills Gain online program was developed specifically for the New Brunswick tourism and hospitality industry to deliver training and skills ... [More]
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As a supervisor, you are responsible for the safe and efficient operation of your organization. Employee supervision, monitoring the quality of ... [More]
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The mobi version of this National Occupational Standards (Version 4.0) document represents the knowledge, skills and attitudes required to be co... [More]
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Based on the National Occupational Standards for Line Cook, this online learning covers the knowledge, skills and attitudes needed to succeed as... [More]
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This module ties together information from the National Occupational Standards to provide an interesting and valuable learning experience. This ... [More]
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Effective administration improves productivity and customer service by making operations more cost-effective and keeping employees on track for ... [More]
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Based on the National Occupational Standards for Line Cook, this online learning covers the knowledge, skills and attitudes needed to succeed as... [More]
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This module ties together information from the National Occupational Standards to provide an interesting and valuable learning experience. This ... [More]
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Based on the National Occupational Standards for Line Cook, this online learning covers the knowledge, skills and attitudes needed to succeed as a ... [More]
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Based on the National Occupational Standards for Line Cook, this online learning covers the knowledge, skills and attitudes needed to succeed as a ... [More]
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ᖃᐅᔨᒋᐊᖅᑕᐅᓂᖅ ᐃᓕᓐᓂᐊᕈᑎᓂᒃ ᐱᐊᓂᒃᓯᒪᓕᕐᓗᓂ ᐃᖅᑲᓇᐃᔭᕐᖕᒥ ᐱᑕᖃᕆᐊᓖᑦ ᑲᓇᑕᒥ ᐃᖅᑲᓇᐃᔭᕐᕕᓕᕆᓂᕐᒥ ᒪᓕᒃᑕᐅᔭᕆᐊᓕᖁᑎᓄᑦ. ᓈᒻᒪᑦᑎᐊᖅᑐᒥᒃ ᑖᒃᑯᓂᖓ ᖃᐅᔨᒋᐊᖅᑕᐅᔾᔪᑎᓂᒃ ᐱᔭᕇᖅᓯᓯᒪᓕᕐᓂᖅ ᓇᓗᓇᐃᖅᓯᔾᔪᑕᐅᕙᖕᒪᑕ ᑕᐃᓐᓇ ... [More]
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How your business stacks up compensation-wise can be the difference between thriving or simply surviving. To attract, recruit, and retain skilled w... [More]
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This guide assists Aboriginal business operators with developing, marketing, and running a tourism operation. It includes a list of resources, s... [More]
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This guide assists Aboriginal business operators with developing, marketing, and running a tourism operation. It includes a list resources, serv... [More]
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Includes downloadable copies of the National Occupational Standards and Certification Prep Pack, access to the online exam, and a work history v... [More]
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This online learning is an excellent resource for preparing for Professional Certification. Your access to this Emerit online product will e... [More]
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This online learning is an excellent resource for preparing for Professional Certification. Your access to this Emerit online product will e... [More]
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This online learning is an excellent resource for preparing for Professional Certification. Your access to this Emerit online product will e... [More]
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This online learning is an excellent resource for preparing for Professional Certification. Your access to this Emerit online product will e... [More]
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Preparing and serving drinks is an essential skill for Bartenders. This module presents the essentials to preparing and serving cocktails, wine,... [More]
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With Emerit banquet training, you will learn everything from how to handle different working conditions to the ins and outs of providing superio... [More]
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The downloadable version of this National Occupational Standards document represents the knowledge, skills and attitudes required to be consider... [More]
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This National Occupational Standards document represents the knowledge, skills and attitudes required to be considered competent as a Bartender. Th... [More]
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Exceed guest expectations by mastering the skills for excellent service. Learn effective selling techniques, the art of table service, ways to r... [More]
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This workbook ties together information from the standards to provide an interesting and valuable learning experience. The Bartender wo... [More]
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This report provides the results of a survey of Canadians conducted in the spring of 2016 as a follow-up to the 2015 update to the tourism labou... [More]
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Emerit's Business Builders is an exceptional business-in-a-box start-up kit. The modules will walk you step-by-step through all the business pr... [More]
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A step-by-step epub guide specifically designed to teach soft skills and attitudes necessary to succeed in a Canadian workplace. Complete with e... [More]
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A mobi step-by-step guide specifically designed to teach soft skills and attitudes necessary to succeed in a Canadian workplace. Complete with e... [More]
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This online learning module is also an excellent resource for preparing for the Canadian Workplace Essentials exam. Your access to this Emer... [More]
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This online learning module on “ Making a Great Impression ” is also an excellent resource for preparing for the Canadian ... [More]
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This online learning module “ Meeting Employer Expectations ” is also an excellent resource for preparing for the Canadian... [More]
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This online learning module “ Building Positive Relationships ” is also an excellent resource for preparing for the Canadi... [More]
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This online learning module “ Providing Professional Customer Service ” is also an excellent resource for preparing for th... [More]
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This downloadable PDF trainer's guide has everything you need to provide training on Canadian workplace culture. Background information, ins... [More]
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A step-by-step guide specifically designed to teach soft skills and attitudes necessary to succeed in a Canadian workplace. Complete with exerci... [More]
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This exam has 100 questions and is based on the Transferable Skills National Occupational Standards along with the Canadian Workplace E... [More]
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Success is ultimately all about smart planning and being prepared. This tutorial will provide you with valuable information on the certification... [More]
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For Certified Directors of Housekeeping who wish to renew their certification (required every three years after obtaining the Tourism Certified... [More]
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For Certified Event Management Professionals (CEMPs) who wish to renew their certification (required every three years after obtaining the C... [More]
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For Certified Hotel General Managers (CHGMs) who wish to renew their certification (required every three years after obtaining the CHGM desi... [More]
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For Certified International Foodservice Management (CIFM) professionals who wish to renew their certification (required every three years af... [More]
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Includes National Occupational Standards and Certification Prep Pack, written exam, performance evaluation and work history verification. Succes... [More]
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The downloadable version of this National Occupational Standards document represents the knowledge, skills and attitudes required to be consider... [More]
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This National Occupational Standards document represents the knowledge, skills and attitudes required to be considered competent as a Director o... [More]
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This resource was created for college instructors, workshop leaders, corporate trainers, managers and others providing in-class instruction to c... [More]
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The downloadable version of this National Occupational Standards Version 3.0 document represents the knowledge, skills and attitudes required to... [More]
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The printed version of this National Occupational Standards (Version 3.0) document represents the knowledge, skills and attitudes required to be co... [More]
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Event Coordinator Professional Certification is based on Event Coordinator National Occupational Standards Version 3.0.
Includes regis... [More]
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The Event Coordinator workbook helps learners to become skilled and knowledgeable while promoting quality service. Please note this is versi... [More]
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Includes National Occupational Standards and Certification Prep Pack. Certification for this occupation leads to the Certified Event Management ... [More]
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These International Competency Standards for Event Management have been developed in cooperation with industry participants from Canada and 19 o... [More]
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These International Competency Standards for Event Management have been developed in cooperation with industry participants from Canada and 19 o... [More]
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Includes the National Occupational Standards and Certification Prep Pack. Certification for this occupation includes three core components: an e... [More]
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The downloadable version of this National Occupational Standards document represents the knowledge, skills and attitudes required to be consider... [More]
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This National Occupational Standards document represents the knowledge, skills and attitudes required to be considered competent as an Events Ma... [More]
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This workbook ties together information from the standards to provide an interesting and valuable learning experience. The Event Manager [More]
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The downloadable version of this Occupational Standards (Version 1.0) document represents the knowledge, skills and attitudes required to be con... [More]
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National Occupational Standards (Version 1.0) represents the knowledge, skills and attitudes required to be considered competent in Food and Bev... [More]
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Includes National Occupational Standards and Certification Prep Pack. Certification for this occupation includes three core components (an exam,... [More]
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Includes National Occupational Standards and Certification Prep Pack, written exam, and performance evaluation. The required experience for this... [More]
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The epub version of this National Occupational Standards (Version 2.0) document represents the knowledge, skills and attitudes required to be co... [More]
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This epub workbook ties together information from the National Occupational Standards to provide an interesting and valuable learning experience... [More]
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This epub workbook ties together information from the National Occupational Standards to provide an interesting and valuable learning experience... [More]
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