Interpersonal skills can be defined as the life skills we use on a day to day basis to communicate and interact with other people, including individually and in groups. With respect to customer service, interpersonal skills refer to an employee’s ability to get along with others while still getting the job done.
By the end of this training module, learners will be able to:
- Work Well With Others
- Be Respectful
- Converse at Work
- Express Opinions & Make Suggestions
- Give & Receive feedback Constructively
- Value Cultural Diversity
- Be Assertive
- Manage Conflict Constructively
**Reduced rate available to TIANB members. Please email info@tianb.com or click here to register.