Skills Gain - Module 4 - Communication Skills

This online module is designed to provide an overview of effective workplace communication, including writing, non-verbal communication, and the use of technology. Mastery of these skills can help avoid misunderstanding and potential miscommunication with customers.
By the end of this module, learners will be able to:
  • Use Active Listening Techniques
  • Deliver Clear Verbal Messages
  • Reduce Communication Barriers by Using Clarifying Questions and Paraphrasing
  • Follow Workplace Telephone Etiquette
  • Follow Workplace Email Etiquette
  • Describe How Body Language Contributes to Communication

**Reduced rate available to TIANB members. Please email or call 1-800-668-5313 to receive your discount code.
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