Supervisor – Module C – Operations – Version 3.0

As a supervisor, you are responsible for the safe and efficient operation of your organization. Employee supervision, monitoring the quality of the delivery of services and customer service and safety are part of operations. This online learning module is an excellent resource for preparing for Professional Certification.

Your access to this Emerit online product will expire one year from the activation date. You will receive a reminder 30 days prior to expiration.


Lesson 1—Supervise Services

  • Monitor the quality of services
  • Determine ways to improve services

Lesson 2—Interact with Customers

  • Provide customer service
  • Provide service to customers with individual needs
  • Manage customer concerns or complains
  • Handle abusive customers
  • Respond to gratuities, comments or gifts

Lesson 3—Supervise Facility Operations

  • Promote workplace safety
  • Enforce security guidelines
  • Handle cash
  • Maintain facility and equipment
  • Prepare for emergencies
  • Identify the steps for responding to emergencies
  • Promote environmentally sustainable practices
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