This online learning is an excellent resource for preparing for Professional Certification.
Module 1: Guest Relations
Lesson 1: Respond to Guests
- Observe house policies when responding to guest inquiries
- Provide accurate information about the property and surrounding community
- Demonstrate guest room features
- Effectively handle complaints
- Promptly lend and retrieve property equipment
- Provide turn down service
- Provide alternatives for guests with allergies or environmental sensitivities
- Assist with room transfers