Leadership, process driven, and customer focused attitude—do you represent these core attributes of an exceptional Director of Housekeeping?
Directors of Housekeeping attend to guests' every need. Coordinating teams of attendants to clean rooms frequently, thoroughly and without disturbing guests, they deliver high quality guest experiences. They adopt strategies to reduce energy and water consumption, optimize the operation of the properties, while simultaneously helping to meet their guests' expectations.
Calm, courteous, inherently organized, and hard-working by nature, Directors of Housekeeping are also excellent communicators. They must recruit, hire, train and retain qualified committed employees.
While many Directors of Housekeeping hold applied degrees and professional certificates in hospitality and hotel management, most obtain their job skills through hands-on experience as housekeeping room attendants.
emerit programs represent the collective expertise of Directors of Housekeeping industry leaders across the country. Download the National Occupation Standards below and see if this career path is for you. Or if you're already in a management position, assess your skill and knowledge and gain the recognition that comes with Professional Certification. When you complete the certification process, you will be awarded the Tourism Certified Manager (TCM) designation.