Leadership, process driven, and customer focused attitude—do
you represent these core attributes of an exceptional Director of Housekeeping?
Directors of Housekeeping attend to guests' every need. Coordinating teams of
attendants to clean rooms frequently, thoroughly and without disturbing guests, they
deliver high quality guest experiences. They adopt strategies to reduce energy and
water consumption, optimize the operation of the properties, while simultaneously
helping to meet their guests' expectations.
Calm, courteous, inherently organized, and hard-working by nature, Directors of
Housekeeping are also excellent communicators. They must recruit, hire, train and
retain qualified committed employees.
While many Directors of Housekeeping hold applied degrees and professional
certificates in hospitality and hotel management, most obtain their job skills
through hands-on experience as housekeeping room attendants.
emerit programs represent the collective expertise of Directors of Housekeeping
industry leaders across the country. Download the National Occupation Standards below
and see if this career path is for you. Or if you're already in a management position,
assess your skill and knowledge and find ways you can improve.