Front Desk Agents are key to your customers' first impression — how impressive are yours?
Front Desk Agents hold a wealth of knowledge about your property and the attractions surrounding it. Their recommendations can turn good visits into great ones. The way they interact, engage with, and support your patrons will directly affect the reviews you receive online, the word of mouth referrals they give to their friends and family, and if they return.
Remember, there is a difference between brand and skill training — teach your Front Desk Agents to smile and wear their uniform proudly while serving the customer with courteous efficiency. A well trained Front Desk Agent will process more transactions, faster, with fewer errors, while simultaneously winning your guests' loyalty. Equip your Front Desk Agents with skills that paint smiles onto your customers' faces.
Once your Front Desk Agents are fully emerit trained, they will:
- Generate more sales by offering upsells and promotions
- Encourage return visits through exceptional customer experiences
- Create word of mouth referrals and positive reviews from satisfied guests
The Front Desk Agent emerit Training program includes:
- Interpersonal Skills
- Guest Services
- Reservations & Sales
- Arrivals & Departures
- Departmental Operations
- Safety & Security
The emerit Front Desk Agent training program has been created in a partnership between the Canadian government and tourism industry. You should feel confident that this is the best service-training program available and being used by Canadian tourism and hospitality industry.
If your goal is to increase staff retention while also increasing your guests' experience and quality of service they receive, you need to get them emerit trained.
Get started now by selecting your preferred format from the list below.