Retail Sales Associate


Learn the best customer service and sales techniques — whether you are on commission or not, sales are a key success metric for your career.

With emerit Retail Sales Associate training, you will learn the secrets to successful store operations, how to provide unparalleled service experiences and develop the confidence to handle any customer situation.

emerit-trained Retail Sales Associates become experts at all aspects of retailing — from professionalism to customer service, sales, inventory, and store appearance. This can result in significant increases in sales, exceptionally satisfied and loyal customers, and a solid foundation for your retail career.

Training includes the following modules:

  • Professionalism
  • Provide Personalized Customer Service
  • Monitor Inventory
  • Maintain Appearance of Department/Store
  • Protect Company Assets

The training will give you suggestive selling techniques, merchandising tips, and the best ways to maximize a customer's shopping experience.

Ensure your success; get emerit Retail Sales Associate training to acquire the skill and confidence to excel in your career. Once you have the skills, apply for the Certification to gain the recognition. To get started, select the most convenient training format from the list below.


emerit training has been used by the following clients:

"I've had a lot of experience in the kitchen, but very little in management. I found myself with a team of employees to supervise, orders to make, and menus to develop. The training came just in time. The program was a big help to me and made it a lot easier for me to fit into my new position."

— Éric Martel, Food Services Supervisor, Mess de la Citadelle in Québec

"I think we've proven without a doubt that the investment in training and in particular in emerit training is definitely recognized in a positive way in the bottom line of our business."

— Sheila Kelly-Blackmore, general Manager, St. Jude Hotel

"You're going to wind up with folks who know what they're doing, who understand why they're there and who want to work and who want to do a good job and essentially who have been empowered and given the tools and given the training to go out and do their jobs really, really well."

— Rob Campbell, Division Manager, Athabasca Catering

"Things have changed a lot over the past few years. Competition has gotten fiercer. You need dedicated and innovative employees to succeed in meeting the needs of an increasingly demanding clientele. By training our employees and listening to them, we develop a feeling of belonging that results in a decreased turnover rate and increased productivity."

— Caroline Milot, Director of Operations, Hôtel et Suites Le Dauphin


Retail Sales Associate — Products Available