Sensitivity and Diversity Training
Sensitivity and Diversity training resources from emerit are designed to help tourism and hospitality businesses prepare for increasing diversity in their workplace, and in their guests. Increased numbers of international travellers and of new Canadians in the workforce present a unique set of challenges and opportunities for tourism and hospitality operators, and businesses that are prepared for this new reality will be able to gain valuable employees and attract international visitors to their establishments.
Access Canada Sensitivity Training Program is designed to equip accommodations employees with the skills and knowledge they need to provide superior customer service to all guests with disabilities, including those becoming more common due to an aging population. Developed in partnership with the Hotel Association of Canada, the Access Canada online course will ensure your employees are ready and able to provide professional, efficient service that will meet the needs of all guests, regardless of their abilities.
Welcoming International Visitors resources are a series of two page factsheets full of useful information on how to better serve visitors from four of the fastest growing visitor countries: Brazil, China, India, and Russia. Easy to use for cultural sensitivity training and quick reference, the individual factsheets cover nine hospitality related occupations, and are organized into “solution packs” for the Food and Beverage, Accommodations, and Tourism Services industries.
Be sure that your business is ready to welcome a growing number of international visitors and can integrate new Canadians into an effective team oriented workforce. Get started with emerit’s Sensitivity and Diversity Training by choosing from the resources below.