Frontline employees are the face of every tourism and hospitality business, and the service they provide can be the difference between good and great customer experiences. Their performance may determine whether a guest will return and pass on positive reviews and referrals to others or leave disappointed and generate bad publicity for their business.
This module focuses on maintaining a positive attitude, one of the characteristics identified by New Brunswick tourism businesses as a key employee attribute contributing to their growth and success.
By the end of this training module, learners will be able to:
- Demonstrate a Positive Attitude
- Present a Professional Appearance
- Show Self-Confidence
- Show Initiative
**Reduced rate available to TIANB members. Please email info@tianb.com or click here to register.